FAQ

How do I make a purchase? Browse our store, choose your desired product, click “Add to Cart” or “Buy Now,” and complete your payment through our secure checkout.

Do you have a physical store? No, we sell exclusively online to ensure we can offer the best prices and curated selections directly to your home.

Do you ship to my country? Yes, we ship internationally. Available shipping options will appear at checkout based on your delivery address.

How long does delivery take? Processing takes 1 to 3 business days. Estimated delivery is between 5 and 12 business days, depending on the destination and logistics operator. You will receive a tracking code via email once dispatched.

What are the payment methods? We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Apple Pay and Google Pay are also supported on compatible devices.

Can I pay on delivery? At this time, we do not offer cash on delivery. All payments are processed securely online.

Can I change my order or address? We can only edit or cancel an order before it has been processed. If you need to update your details, contact us immediately. Once dispatched, modifications are no longer possible.

Where do the products come from? We work with logistics centers in various countries (USA, Europe, and Asia) to ship from the most efficient warehouse based on your location and stock.

I only received part of my order, is this normal? Yes. If your order includes products from different warehouses, they may arrive in separate packages with individual tracking codes.

What is the return policy? You have 7 days from delivery for change-of-mind returns and 30 days for manufacturing defects. Items must be unused and in original packaging. Shipping costs are non-refundable for correct orders.

What if my delivery is delayed? Check your status with the tracking code. If the estimated 12 business days have passed, please contact our support team, and we will follow up with the carrier for you.